Terms & Conditions

Thanks for shopping at Critical Hit Games.


Generally we aim to dispatch items within 24 hours (generally less) dependant on the time of day your order is submitted.

Pre-Orders

All Pre-Ordered Products will be dispatched upon release date or once we receive the item from our distributor whichever is later.

Orders Containing already released items mixed with pre-order items or multiple pre-order items that are released at different times will be dispatched when the LAST item on the order is released. We recommend separate orders for in stock items and for pre-orders for items with different release dates so that you can get your order as soon as possible.

Standard Return Policy applies starting with the date your order was dispatched.

Payment/instalment plans

Your payment plan will commence when you place your order and pay your initial deposit. Thereafter you agree the following:

1) On your payment date there will be sufficient funds to process your payment plan payment

2) If your payment plan payment fails you forfeit the right to continue the pay by instalments as PayPal will cancel the recurring payment to pay for your payment plan.

3) We will contact you to pay off the remaining balance of your order within 14 days otherwise your order will be cancelled.

4) If your order is cancelled because of non-payment we will Refund you your payments Less an administration fee of £5.

5) Your order will be dispatched once all payments have been successfully received.

6) Should you Pre-Order an item and pay with our Payment Plan option we will contact you once we know a release date if your payment plan will end over 30 days after the release of the products in your Pre-Order.

7) Early Repayment of your Payment Plan is possible! contact us at sales@criticalhitgames.uk with your request.

Shipping 

We STRONGLY recommend the use of a "signed for" service for delivery of your order. espcecially if your order is over £50.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs  are non­refundable. If you receive a refund, the original cost of shipping your item to you will be included in your  refund.

Reward Points

By placing an order you are also agreeing to the Terms of the reward points loyalty scheme located here - http://criticalhitgames.uk/rewards

CHG Booster Promise

We understand that buying individual booster packs for Trading Card Games online is risky as many retailers and individuals map, scan, weigh or in some way tamper with their product to remove the good cards to sell as singles leaving you with whatever is left.

We GUARANTEE that we will never tamper with our products in such a way. We value your custom and want you to get exactly what you have paid for.

Returns 

If you are not entirely satisfied with your purchase, we're here to help.

You have 30 calendar days to return an item from the date you received it.    To be eligible for a return, your item must be unused and in the same condition that you received it (unless faulty).  Your item must be in the original packaging, unopened and with all seals and shrink wrap still in place.    Please head to the Returns section of our site to fill in the returns form ( http://criticalhitgames.uk/index.php?route=account/return/add ).   

Refunds 

Once we receive your item, we will inspect it and notify you that we have received your returned item.   We will immediately notify you on the status of your refund after inspecting the item.    If your return is approved, we will initiate a refund to your original method of payment.  You will receive the credit within a certain amount of days, depending on your card issuer's policies.   

Contact Us 

If you have any questions on how to return your item to us, contact us.